Shipment tracking: All information about the delivery

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Shipment tracking

Due to a continuing high volume of parcels, our parcel service providers may experience delivery delays or partial deliveries. Our parcel service providers and we will do everything we can to ensure that your parcels reach you as quickly as possible.

You can find specific details/information about your parcel service provider here.

You can support us:

  • You can check the status of your shipment via our shipment tracking page at the bottom of this page. All you need is your postcode and the order number (starting with 3), which you will find in the order confirmation.
  • Have you already received part of your order? Please be patient - we will do our best to ensure that all your packages arrive as quickly as possible.

Current status of your order

Delivery FAQs

  • When will the delivery take place?

    Your order will be delivered by DHL or UPS within 2-4 working days if the goods are available.

    For deliveries by the forwarding agency, the delivery time is approx. 4-8 working days. Delivery may be delayed by one working day if there is a Sunday or public holiday between the order and delivery. In the case of shipping by a forwarding agent, delivery will be made to the kerbside. Unfortunately, the driver cannot transport the goods to your home.

  • My delivery is incomplete!
  • I have a notification in my letterbox. Why didn't the delivery person ring the bell?
  • I would like to change the delivery date/address
  • Will the forwarding agent bring the delivery to my home?
  • When will the forwarding agent make delivery?
  • The forwarding agent didn't show up today. Now what?
  • What do I do with the palette the forwarding agent used for my delivery?
  • The box is damaged, perhaps also the contents?
  • The contents of the package are damaged although the package appears to be OK.
  • I have the tracking number - but there is no status yet?