Since the EU Data Act came into force, you as a user of digital products have more control over your data. At Lautsprecher Teufel GmbH, the new law is very important to us - we act transparently, responsibly and in a customer-oriented manner.
The EU Data Act obliges companies to give users of connected devices and digital services access to the data they generate. As a provider of connected consumer electronics, we make sure that you always
System / device type
Types of data collected
How is access possible?
Which app is used?
CINEBAR LUX
Device ID, System ID, Firmware version
App access possible, detailed FAQ
Teufel Raumfeld App
Crash Reports, Playtime Statistics
Via form request
HOLIST M
MAC address (Device ID), Firmware version
Teufel HOLIST App
HOLIST S
MOTIV® HOME
Device ID, Firmware version
Teufel Home App
Crash Reports
Wi-Fi and streaming services credentials (login data)
MAC address (Device ID)
Software version + customisation
IP address
MOTIV® XL
MUSICSTATION
Device ID, Firmware version, IP address
Teufel Remote App
ONE M
ONE S
RADIO 3SIXTY
STEREO L 2
STEREO L
STEREO M 2
STEREO M
Streamer
Note: The data access rights only apply to data that is generated during use - not to internal operating data or software algorithms.
Submit your data request
What data will I receive via this form under the Data Act? This will take you to our form, which you can use to obtain information about the data generated by your networked products.
A "user" is any person or organization that uses a connected product or digital service - regardless of whether they are the owner or tenant. As a user, you have the right to access the data generated during use.
The Device ID or Device MAC Address is an identifier of your device that is used for certain processes in which the device must identify itself, e.g. to receive suitable updates.
If you have grouped several Raumfeld speakers (Multiroom), the group is technically referred to by us as a system. The system also has an ID, which is required for analysis and support requests, for example. The device ID of the host (main loudspeaker of the system) is used as the system ID.
How you get to your device or system ID depends on your product. Below you will find a detailed description of where to find the information in the app:
If your networked product is controlled via the Teufel Home app, you can find out the device ID yourself using the following method.
First you need the IP address of your device. You can find this as follows:
In the Teufel Home app, go to Settings → Technical details → Network settings → IPv4 address (e.g. 192.168.123.000)
Then enter the IP address in the address bar of your browser (e.g. 192.168.123.000)
You will be taken to a page with device data. In the Firmware Update section you will find the device ID (e.g. 87233e7f-7f61-4b96-b7e1-1a95d1b4f8ax)
If your Teufel product is controlled via the Raumfeld app, you can find the device ID and the service ID for your device as described below.
Open the Settings app in the Raumfeld app (not the speaker settings)
App Settings → Maintenance → Reporting → activate the option "Show 'Send report' in menu"
You can now select "Send report" from the main menu. There you will find both the device ID and the system ID.
You can then deactivate the "Show 'Send report' in menu" option again. (in App Settings → Maintenance → Reporting)
If your networked product is controlled via the Teufel HOLIST app, you can find out the device MAC address yourself in the following way.
Open the Teufel HOLIST App and go to Settings - Speaker Info, there you will find the Device MAC Address
If your networked product is controlled via the Teufel Remote App, you can find out the Device MAC Address yourself in the following way.
Open the Teufel Remote App and go to Settings, where the Device MAC Address is displayed directly
The firmware version of your device indicates the status of the installed software. Teufel provides regular updates for your devices so that all embedded services remain secure and up to date. The devices are set so that you can find the updates independently as long as they are connected to power and the Internet.
How you get to the firmware version of your product depends on your product. Below you will find a detailed description of where to find the information in the app:
You can find the firmware version of your product that is controlled via the Teufel Home app as follows
Open the Teufel Home app and go to Settings → Technical details → Firmware version
Here you can find your firmware version.
You can find the firmware version of your product that is controlled via the Raumfeld app as follows
Open the Raumfeld app and go to the main menu → Settings → Updates
There you will find the current firmware version for each of your Raumfeld speakers
If your networked product is controlled via the Teufel HOLIST app, you can find out the firmware version yourself in the following way.
Open the Teufel HOLIST app and go to Settings - Versions, there you will find the firmware version
If your networked product is controlled via the Teufel Remote App, you can find out the device MAC address yourself in the following way.
Open the Teufel Remote App and go to Settings, where the firmware version is displayed directly
If you have activated the sending of crash reports in the Teufel Home app under "Settings → Other → Diagnostic reports", your device will send information to Teufel in the event of a crashed software process. Our developers regularly review the reports and observe systematic clusters or problems so that they can react if necessary.
The reports are only sent if the function is activated in the app, if you have agreed to send diagnostic reports and if a software process has crashed on your device. The reports are automatically deleted after 6 months.
You can receive the data of your crash reports on request via our form.
As information about the use of the devices and features, we evaluate aggregated data for the products ONE S, ONE M, CINEBAR LUX, STEREO M, STEREO L, Streamer about which music sources or interfaces are used by all users and to what extent. Device and system IDs are transmitted to prevent double counting, but are not analyzed.
You will receive your Playtime Statistics data on request via our form.
Yes, the Data Act allows you to have your data transferred to a third party provider.
At Teufel, we work with third-party software providers to ensure that our sound always meets our quality standards. Our providers, Stream Unlimited and Frontier, also collect device data from you that you may receive under the Data Act. You will also receive this data via our contact form when you submit your request.
We will process your request within 4 weeks at the latest, as required by the regulation. In exceptional cases, this period may be extended - in this case you will be informed in good time.
There are no costs for you.
Your data will only be used to process your request. All stored information is subject to the applicable data protection laws (in particular the GDPR) and will not be passed on to third parties unless you expressly request this.
In addition to our own products, we at Teufel also offer third-party products and accessories on our sales channels. In this way, we want to give you the best possible sound experience by purchasing products and accessories that match our portfolio.
The networked devices of the Panasonic brand, the Blu-ray players DP-UB154, DP-UB424 and DP-UB824 are also among the products covered by the EU Data Act. These devices collect the following data: Software, Debug Log, System Status Information, Total Time in Power-On State, Total Count of Power-Off/Power-On Cycles, Error History, Total HDD Runtime (Spin-Up Time), Laser Usage Time, HDD/Drive Error History.
You can find out how to access your data on these Panasonic devices here.
I hereby give my consent for Teufel to send me their newsletter containing the following services:
In addition, I hereby indicate my acceptance that Teufel transfers data about me (such as, when available, title, first name, last name, city) for usage analysis and personalization purposes to third parties (such as Google, Dynamic Yield) and correlates this with data from other sources. My data is only correlated to data from other sources via legally permitted means and assumes that any data gathered from third parties was obtained with permission (for example, in the Data Settings section of our website).
Processing of data is based on my consent as laid out in article 6(1)(a) GDPR. I may withdraw my consent at any time with immediate effect by clicking a link in the newsletter or sending an email to unsubscribe@teufelaudio.com. Withdrawing consent does not affect the legality of data processing performed prior. I can disable correlation with tracking data by deactivating the corresponding categories in Data Settings.
Additional information on data processing and your rights can be found in Teufel’s privacy policy, which can be found at: privacy notice
